一、The concept of quality
For Shinano’s products and service quality, the most important thing is to allow customers to feel assured while using them. We should be targeted at maintaining the highest level of quality on the market, and we must ensure product quality by standing at the position of customers and provide attractive high-quality products.
1. Correctly grasp customer needs, providing attractive high-quality products and services.
2. The quality of products and services offered to customers results from each employee’s abiding by regulations and from their wisdom and actions. br /> 3. Pay attention to communications with customers, and handle problems by relying on the principle of “being onsite, the very object, and real” in a positive and appropriate way.
4. Listen to customer feedback, and make continuous improvements.